VeryWell Privacy Policy

VeryWell collects various categories of personal information from users, depending on how the platform is accessed and used. The types of data gathered can be grouped into the following areas:

Account and Registration Details

When a user creates an account, certain identifying information is required. This typically includes:

• Full name;
• Date of birth;
• Residential address;
• Email address;
• Phone number;
• Username and password credentials.

This information is necessary to establish and maintain a verified account in line with applicable requirements.

Transaction and Financial Records

Each time a deposit or withdrawal is made, transaction data is recorded. This includes:

• Payment method details (such as card type or e-wallet identifier);
• Deposit and withdrawal amounts;
• Transaction timestamps;
• Processing outcomes.

These records support the secure and accurate handling of financial activity on the platform.

Device and Technical Information

When users access the platform, certain technical data is collected automatically. This may include:

• IP address;
• Browser type and version;
• Operating system;
• Device identifiers;
• Session duration and navigation patterns.

This data helps ensure the platform functions correctly across different devices and connections.

Website Usage Data

Information about how users interact with the website is gathered through cookies and similar tracking tools. This covers pages visited, features used, and time spent on different sections of the platform. Usage data supports improvements to the overall experience.

Customer Support Interactions

When a user contacts customer support, records of those communications may be retained. This includes the content of messages, the nature of the query, and the resolution provided. Keeping these records helps maintain consistent and accurate support.

Personal information collected by VeryWell is used for a range of operational and compliance purposes. The following outlines the primary ways in which user data is processed:

Account Management

Personal details are used to create, verify, and maintain user accounts. This includes confirming identity during registration, managing login credentials, and keeping account records up to date.

Service Delivery

To provide access to casino games and sports betting features, the platform requires accurate user information. Data is used to personalise the experience, apply relevant account settings, and ensure features are accessible as intended.

Transaction Processing

Financial information is processed to handle deposits, withdrawals, and any associated verification steps. Accurate records are maintained to support the integrity of all financial activity.

Security Monitoring and Fraud Prevention

User data contributes to ongoing monitoring of account activity. Unusual patterns or behaviours that may indicate fraudulent use are flagged for review. This protects both the user and the platform.

Customer Support

Information on file is used when a user contacts support, allowing queries to be handled accurately and efficiently. Records of previous interactions may also be referenced to provide consistent assistance.

Marketing Preferences

With appropriate consent, user contact details may be used to send relevant communications about promotions or platform updates. Users retain the ability to manage or withdraw these preferences at any time.

Platform Improvements

Aggregated and anonymised usage data is analysed to identify areas for improvement. This ongoing process helps refine features, optimise performance, and enhance the overall platform experience.

Cookies are small text files placed on a user's device when visiting a website. VeryWell uses cookies and similar tracking technologies to support various aspects of how the platform operates and how users interact with it.

What Cookies Do

Cookies serve several practical functions on the platform:

• Retaining login status so users do not need to sign in repeatedly;
• Remembering language or display preferences set during a previous visit;
• Keeping session data active during a browsing period;
• Storing items or selections made within the platform.

Analytical and Performance Tracking

Some cookies are used to collect data on how the website is used. This includes which pages are visited most frequently, how long users spend on certain sections, and where navigation issues may occur. This information is used to improve the platform over time.

Third-Party Cookies

Certain cookies may be placed by third-party services integrated into the platform, such as analytics providers or payment tools. These cookies are governed by the privacy policies of the respective third parties.

Managing Cookie Preferences

Users have options for controlling cookie settings. Most browsers allow cookies to be blocked, deleted, or restricted through the browser's settings menu. Restricting certain cookies may affect the functionality of some platform features.

A dedicated cookie notice or settings panel may be available on the website to provide more specific control over cookie categories.

VeryWell does not sell user personal information. However, certain operational and regulatory requirements mean that data may be shared with selected third parties in specific circumstances.

Service Providers

External companies that support the operation of the platform may have access to relevant user data. These include:

• Technology providers who maintain platform infrastructure;
• Customer support tools and communication platforms;
• Analytics services used to monitor and improve website performance.

These providers are engaged under contractual terms that require them to handle data appropriately and only for defined purposes.

Payment Processors

Financial transactions are handled through authorised payment processors. To complete deposits and withdrawals, relevant payment details are shared with these providers. All such processors are expected to maintain appropriate security standards.

Identity Verification Partners

As part of compliance with applicable regulations, users may be required to verify their identity. This process may involve sharing documentation with accredited identity verification services.

Regulatory and Legal Obligations

In certain circumstances, personal information may be disclosed to regulatory bodies, law enforcement agencies, or other authorities. This occurs only where there is a legal obligation or lawful basis to do so.

Analytics Providers

Aggregated or anonymised data may be shared with analytics partners to support an understanding of platform usage trends. This data does not identify individual users.

In all cases, data sharing is limited to what is necessary for the purposes described above.

The handling of financial information on VeryWell is treated with particular care, given the sensitivity of payment data and the importance of maintaining accurate transaction records.

Secure Payment Processing

All payment transactions are processed through secure, authorised channels. Financial details entered during a deposit or withdrawal are transmitted using encryption protocols designed to prevent unauthorised interception.

Transaction Records

A record of each financial transaction is maintained on the platform. These records include:

• The type of transaction (deposit or withdrawal);
• The amount processed;
• The date and time of the transaction;
• The payment method used;
• The outcome of the transaction.

These records are retained in accordance with applicable regulatory and accounting requirements.

Fraud Prevention and Monitoring

Transaction activity is monitored on an ongoing basis to detect irregularities or patterns that may indicate fraudulent behaviour. This monitoring protects users from unauthorised use of their accounts and helps maintain the integrity of the platform.

Verification Procedures

Before certain transactions are processed, particularly larger withdrawals, verification procedures may be applied. These steps are in place to confirm the identity of the account holder and to comply with anti-money laundering obligations.

Payment Data Storage

Full payment card numbers are not stored by the platform. Where recurring payment details are retained, this is managed through tokenisation or equivalent security measures provided by the relevant payment processor.

Personal information collected by VeryWell is stored securely for as long as it is needed to fulfil the purposes for which it was gathered, or as required by applicable laws and regulations.

Retention Periods

The length of time personal data is retained depends on several factors:

• The nature of the information and how it was collected;
• The purpose for which it is held;
• Legal and regulatory obligations that require records to be kept for defined periods;
• Whether the account remains active or has been closed.

Active Accounts

For users with active accounts, personal information is retained for the duration of the account relationship. This enables continued access to services and ensures accurate records are available when needed.

Closed or Inactive Accounts

Following account closure, certain information may be retained for a period of time to comply with legal requirements. This includes financial transaction records, identity verification documents, and communication history, all of which may be subject to statutory retention obligations under applicable financial services regulations.

Data Deletion

Once the applicable retention period has elapsed and there is no lawful basis for continued storage, personal data is deleted or anonymised in accordance with internal data management procedures.

Storage Location

Data may be stored on servers located within the United Kingdom or in other jurisdictions, subject to appropriate safeguards. Further detail on international storage is addressed in the International Data Transfers section of this policy.

Protecting user information is a core responsibility of the platform. VeryWell applies a range of security practices to reduce the risk of unauthorised access, disclosure, or misuse of personal data.

Encryption

Data transmitted between users and the platform is protected using industry-standard encryption technology. This applies to both login processes and financial transactions, ensuring that sensitive information is not accessible in transit.

Secure Connections

The platform operates over secure HTTPS connections. This prevents third parties from intercepting data exchanged between a user’s device and the website.

Access Controls

Access to personal data within the organisation is restricted to those who require it to perform their role. Internal controls and permission levels are in place to limit data exposure and reduce the risk of internal misuse.

Account Protection Measures

Users are encouraged to select strong passwords and to avoid sharing account credentials. Additional account security features, such as two-factor authentication, may be available to provide an extra layer of protection.

Monitoring Systems

Ongoing monitoring of platform activity helps identify unusual behaviour that may indicate a security threat. This includes automated alerts and review processes for flagged activity.

Incident Response

In the event of a data security incident, procedures are in place to assess the situation, contain any breach, and notify affected users and relevant authorities where required by law.

No security system is entirely without risk, and users are advised to maintain good account hygiene, including keeping login details confidential and using secure networks when accessing the platform.

Under applicable data protection legislation in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, users hold a number of rights in relation to their personal information. VeryWell is committed to supporting users in exercising these rights.

Right of Access

Users have the right to request a copy of the personal data held about them. This is known as a Subject Access Request. The platform will respond to such requests within the timeframe required by law.

Right to Rectification

If personal information held on file is inaccurate or incomplete, users have the right to request that it be corrected. This can often be addressed through account settings or by contacting customer support.

Right to Erasure

In certain circumstances, users may request the deletion of their personal data. This right is not absolute and may be limited where retention is required for legal or regulatory purposes.

Right to Restrict Processing

Users may request that the processing of their data be restricted in specific situations, such as where the accuracy of the data is disputed or where processing is no longer considered necessary.

Right to Data Portability

Where applicable, users may request that their data be provided in a structured, machine-readable format for transfer to another service provider.

Marketing Preferences

Users who have consented to receive marketing communications retain the right to withdraw that consent at any time. Opt-out options are available through account settings or by following the unsubscribe instructions in any marketing message.

Raising a Complaint

If a user believes their data has been handled incorrectly, they have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority. Details can be found at ico.org.uk.

In the course of operating an online platform, personal information may be transferred to, or processed in, countries outside the United Kingdom. This can occur when third-party service providers, technology partners, or data storage facilities are located in other jurisdictions.

Reasons for International Transfers

International data transfers may take place in the following circumstances:

• When cloud-based infrastructure or data storage services are hosted outside the UK;
• When third-party providers such as payment processors or analytics platforms operate from other countries;
• When technical support or operational services are carried out across multiple regions.

Safeguards in Place

Where personal data is transferred outside the United Kingdom, appropriate safeguards are expected to be in place to ensure that the information receives a comparable level of protection to that afforded under UK data protection law. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities;
• Transfers to countries recognised as providing adequate data protection standards;
• Binding corporate rules where applicable within corporate group structures.

User Awareness

By using the platform, users acknowledge that their personal information may be processed in locations outside the United Kingdom. The platform takes steps to ensure that any such processing is conducted responsibly and in accordance with applicable legal requirements.

VeryWell is an online gambling platform and is intended exclusively for adults who meet the minimum legal age requirement for gambling in their jurisdiction. In the United Kingdom, this means users must be 18 years of age or older.

Age Restrictions

The platform does not permit access or registration to individuals under the age of 18. During the registration process, users are required to confirm their age, and identity verification procedures are in place to support this requirement.

No Intentional Collection from Minors

VeryWell does not knowingly collect personal information from individuals below the legal age threshold. If it is established that an account has been created by or on behalf of a minor, the account will be closed and any associated data will be handled in accordance with applicable data protection obligations.

Parental and Guardian Awareness

Parents and guardians who believe a minor may have accessed or registered on the platform are encouraged to contact customer support promptly. The platform takes all such reports seriously and will take appropriate action.

Age Verification Measures

As part of its compliance obligations, the platform applies age verification procedures designed to prevent access by underage individuals. These procedures align with the requirements set out by the UK Gambling Commission.

This Privacy Policy may be revised from time to time to reflect changes in how the platform operates, changes in applicable laws or regulations, or updates to data handling practices.

Reasons for Revisions

Common reasons that may prompt an update to this policy include:

• Changes to data protection legislation in the United Kingdom or relevant jurisdictions;
• The introduction of new platform features that affect how personal information is collected or used;
• Updates to third-party relationships or service providers;
• Adjustments to internal data management procedures;
• Recommendations or guidance from regulatory bodies such as the Information Commissioner’s Office.

How Users Are Informed

When significant changes are made to this policy, users may be notified through:

• A notice displayed on the website;
• An email sent to the registered account address;
• An in-account notification or message.

The effective date of the most recent version of this policy is indicated at the top of the document.

Reviewing the Policy

Users are advised to review this policy periodically, particularly following any notification of an update. Continued use of the platform after changes have been communicated constitutes acceptance of the revised terms.

The most current version of this document is always available on the VeryWell website.

This section provides a concise overview of the key data handling principles that apply to the use of VeryWell. For full details on any of the points below, users should refer to the relevant section of this policy.

Data Collection

Personal information is collected when users register an account, make transactions, interact with customer support, and browse the platform. Categories of data collected include identity details, contact information, financial records, device data, and usage information.

Information Usage

Collected data is used to manage accounts, process transactions, maintain security, deliver services, respond to support queries, and improve the platform. Marketing communications are only sent where consent has been obtained.

Security Practices

User data is protected through encryption, secure connections, access controls, and ongoing monitoring. Additional account protection features are available to users, and procedures are in place to respond to security incidents.

User Rights

Users in the United Kingdom hold rights under the UK GDPR and the Data Protection Act 2018. These include the right to access personal data, request corrections, seek erasure, restrict processing, and raise complaints with the Information Commissioner’s Office.

Privacy Controls

Users can manage marketing preferences, cookie settings, and account information through available account options or by contacting the platform directly. Requests related to personal data rights are handled in accordance with applicable legal requirements.

Policy Maintenance

This policy is reviewed and updated as necessary. Users are encouraged to check the current version periodically and to contact the platform if they have any questions regarding their personal information.